Refund Policy

Last Updated: October 2026

Customer Commitment: At CodePaks, we put our customers first and pride ourselves on delivering engineering-grade support. You are never on your own—our specialized technical team will do everything possible to resolve challenges regarding your digital assets, download integrity, or general WordPress configurations.

Before considering a refund request, we encourage all customers to reach our technical engineers via our official Support Desk or directly at support@codepaks.com. We are committed to working through your issue and ensuring your complete satisfaction.

1. Nature of Digital Software Products

Due to the irrevocable and non-tangible nature of instantly downloadable digital media (WordPress themes, plugins, and PHP source code), software products cannot be physically returned. There is no trial or grace period following the download of any digital asset, and sales are considered final once accessed.

2. Eligible Refund Conditions

To ensure fairness, CodePaks evaluates refund requests on a case-by-case basis under the following verified conditions:

• Completely Non-Functional Asset: If a downloaded product is entirely corrupted, unusable, or causes critical server errors, and our technical engineering desk is unable to resolve the defect or provide a working update within 1 to 48 hours of your verified support ticket submission.
• Pre-Download Cancellation: If you purchased an item by mistake and our server telemetry confirms that zero downloads have been initiated from your account.
• European Union (EU) Statutory Right of Withdrawal: Pursuant to EU consumer rights regulations, customers residing in the European Union may withdraw from digital purchases within 14 days, provided that the digital content has not been downloaded, accessed, or deployed. Once the download begins, you expressly waive your statutory right of withdrawal.

3. Non-Refundable Scenarios

CodePaks explicitly reserves the right to decline refund requests under the following circumstances:

• You changed your mind or no longer require the product or subscription after downloading the archives.
• The asset was purchased by an employee, contractor, or associate using an authorized payment method on your account.
• You experience technical conflicts resulting from unsupported third-party plugins, outdated themes, or web hosting configurations failing to meet standard WordPress PHP requirements.
• The asset displays a notification prompting for an external developer license key or registration, but all core GPL features and customization options remain fully functional.
• You refuse to provide relevant error logs, diagnostic information, or temporary staging access necessary for our engineers to investigate and resolve the reported issue.
• You purchased a VIP Membership Subscription (Monthly, Annual, or Lifetime Pass) or renewal. Subscriptions grant instant, comprehensive repository access at substantial discounts and are non-refundable. You may cancel recurring billing at any time via your account dashboard.

4. Subscription Renewals & Cancellations

You have complete control over your subscription plans and can cancel automatic renewals at any time from your account dashboard with zero cancellation fees. Cancellations prevent future automated billing but do not entitle previous billing periods to retroactive refunds.