Installation & Troubleshooting

Some downloads contain a master package with documentation, demo files, and multiple ZIP archives. Extract the package on your computer and locate the actual installable theme ZIP file. Upload that file through Appearance → Themes → Add New → Upload Theme.

Install and activate the required plugins listed in the product documentation, including Elementor and Template Kit Import when applicable. Then navigate to Tools → Template Kit, upload the original Kit ZIP, and follow the import instructions. Some kits may require Elementor Pro or additional plugins.

These errors can be related to PHP memory limits, execution timeouts, plugin conflicts, or server configuration. Check your PHP error logs first. If memory is insufficient, ask your hosting provider about increasing the PHP memory limit. A value such as 256M may be appropriate for some WordPress installations, depending on the hosting environment.

Most settings stored in the WordPress database are retained during normal updates. However, direct modifications to theme or plugin files may be overwritten. Back up your website before updating and use a child theme for custom theme code.

Over 99% of orders clear instantly, but payment gateways (Stripe/PayPal) occasionally take 1–3 minutes to sync. Please wait 2 minutes and refresh your My Account → Downloads page. If the file still does not appear, submit a ticket on the right and our billing team will manually release it for you immediately.

CodePaks provides support for download and account access issues. If a product file we provide is defective or unusable, we’ll work to resolve the issue. We do not offer website troubleshooting, server configuration, custom development, or third-party product debugging.